Auckland Budget Movers

This company is the biggest cheats there are in Auckland.

They strung me along (single girl) on moving day for over 7 hours (from 9 am to 4pm after I had a confirmed booking) where they kept saying they are coming to do the move.

They send employees (who are contractors that they outsource the job to) who tried to arm-twist me into paying more for a trailer and some other charges (it is a nexus with their mates where they try to make extra money off you in the last minute because they know you need they job done). They send inexperienced and lazy staff who do not want to do the move. After 7 hours, they did not do my move and simply just sent me a message saying it's cancelled. They are the WORST most unreliable folks ever. If you want to waste your time, choose these guys.

Move size: 1 Bedroom Home Service cost: $250

We booked Auckland Pack N Move (who we discovered also trade as Auckland Budget Movers) to move us 15 minutes away, specified we had 18 external stairs to get up to our new home, advised them of double door fridge.

They advised medium truck and 2 men for 3 bed house, quoted us $45 per half hour, plus $40 call out charge.

They got to our house to load up, and were rude, didn't want to do basic stuff like take drawers out of units. Were reluctant to move our fridge - in the end charged us $65 extra. They insisted we pay for two hours upfront plus the $65 for the fridge.

Eventually loaded everything up, and got to our new place, arriving before my husband.

They took one look at the stairs and objected to it, saying it was unsafe, because it was raining (it was winter, and had been raining on and off for quite a few days).

We (myself and daughter) were trying to talk to the men, and they refused to talk to us. Talking over us, walking away, stating they would wait for my husband.

They started unloading items into the garage under the house.

My husband turned up and they immediately talked to him and explained that they couldn't carry any of our items up stairs because it was raining (refusing to even carry light items up). We agreed with them that we wouldn't pay for the 30 minutes wasted while they argued with us, and had extended conversations with their office.

I called their office, and the person who I spoke to refused to speak to me also - when challenged about whether it was because I was a woman, I was told it was due to "privacy issues". My daughter was the one who paid for the removal and they wouldn't speak to her either.

I ended up calling an alternative company (Insphire Removals https://insphire.co.nz/webpages/insphire-relocations/)

Who arrived within 15 minutes. They unloaded the removal truck and took everything upstairs - including the 2 door fridge freezer. They said that they didn't view the stairs as being dangerous at all, and said it was part of the job. They were fast, efficient, friendly and made us feel very calm.

The APM men insisted on us paying them an extra hour, which we did just to get rid of them as we just wanted to get on with the move. Insphire finished the job.

Auckland Pack and Move subsequently emailed us back demanding payment for the extra half hour (the time they wasted arguing about not bringing the items upstairs), and told us they were passing us on to Baycorp if we didn't pay .

We are currently trying to get a refund from them, as we don't see why we should have to pay for two removal companies.

Wish we'd looked for reviews before hiring them!

Move size: 3 Bedroom Home

Service cost: 435NZD

Read more at: https://www.mymovingreviews.com/movers/auckland-pack-n-move-9632#159100.

Move size: 3 Bedroom Home Service cost: $435

I’m giving Auckland Budget Movers one star because I can’t give ZERO which is what they deserve. Paid $50 deposit to secure this booking. When they arrived they starting stuffing around with paperwork which they should have done prior to getting to our house (they started charging from when they left the Albany depot) and then proceeded to argue with my husband that the deposit wasn’t paid and refused to do anything until he proved it was done. Wasted 30 minutes over this crap. They sent two two guys who looked like they wouldn’t be able to lift your spirit let alone lift heavy furniture! One of them thought that taking selfie’s was a good way to spend his time which we were paying for. My husbands friends done all of the heavy lifting because Beavis & Butthead were taking their own sweet time to get things going. My mother eventually lost her cool and yelled at Mr. Selfie because he was constantly fixing his hair for his photos. 3 hours and all they done was load some furniture and move it into the garage. Didn’t move a single thing into our house, lazy sods. Went as far as the garage and when we reached 3 hours hubby told them to leave, he and his friends carried everything into the house. They’re slow on purpose so that they can make lots money from you. These are by far THE WORST movers EVER!!! Do not use them — they’re lazy, cannot pack correctly (furniture was packed so loosely, not packed in tightly, our items / furniture would have been damaged if we didn’t tell them to pack this tight ) and you’ll end up doing all of the work yourself.

Move size: 4 Bedroom Home Service cost: $350